A Richmond Hill dental practice does not lose patients to better dentistry — it loses them to the phone it could not answer
Somewhere in your practice is a recall list with hundreds of names on it: patients six, nine, fourteen months past their hygiene date who fully intend to come back and simply have not been reached at the right moment. Beside it sits the other list — the new patients who called during a procedure, reached voicemail, and quietly booked with the practice down Bayview that picked up. An AI receptionist built for Richmond Hill dentists works both lists at once: every call answered in seconds, every lapsed patient re-invited until the hygiene schedule fills, and insurance and intake questions handled before a new patient ever sits in the chair.
$99 USD per month · Plan details apply
Illustrative dashboard
AI Receptionist · Richmond Hill · Marvic AI
6 mo
the recall rhythm this receptionist keeps — no patient drifts to fourteen by accident
24/7
emergency answering, because tooth pain does not check your opening hours
52
languages a recall or booking conversation can be held in
$99
USD per month to start — one reactivated hygiene patient covers it
Your Recall List Is a Waiting Room That Never Got Called In
Dentistry runs on a six-month rhythm, and the engine of that rhythm is not the drill — it is the reminder that lands, the call that gets answered, the rebooking that happens while the patient is still thinking about their teeth. Richmond Hill practices sit on years of accumulated recall: families who moved to Oak Ridges and kept the same dentist, professionals along the Yonge corridor who mean to rebook between meetings, seniors in Mill Pond whose hygiene dates drifted during a busy year. Every name on that list is a patient who already trusts the practice and needs no advertising at all — only a conversation at a moment when they can say yes. Front desks cannot create those moments at scale; they are busy with the patients physically in the building, the insurance calls that take twenty minutes, and the emergency that just walked in. So recall gets worked in the gaps, which is to say barely, and the same week a hygiene chair sits empty at 2 p.m., a new patient in tooth pain calls four practices and books with the second one that answers. This page describes the receptionist that closes both ends of that problem for Richmond Hill practices: outbound recall worked patiently until it converts, inbound calls answered in seconds around the clock, and the insurance and intake friction that makes new patients hesitate removed before their first visit.
Recall worked until it books, not until the desk gets busy
Lapsed hygiene and treatment patients are contacted in waves, at the hours people actually answer, with real openings offered on the call — the list shrinks every week instead of aging another month.
Tooth pain never meets voicemail
A caller in pain at 9 p.m. or 6 a.m. is triaged with your emergency protocol and booked into your first clinical opening, instead of starting the next morning as a story about the practice that did not pick up.
New patients arrive pre-answered
Insurance coverage, first-visit costs and what to bring are explained on the booking call and the intake details collected then and there, so the first appointment starts with dentistry, not paperwork and surprises.
Cancelled hygiene slots backfilled the same day
When a patient moves an appointment, the opening is offered to the recall and waitlist patients who wanted that hour — hygiene chairs stop sitting empty beside a list of people waiting for one.
What's Included in AI Receptionist
Everything your business needs to win in Richmond Hill.
Recall campaigns with a memory
Each lapsed patient is tracked through attempts, answers and refusals: who asked for evenings, who is waiting on a Saturday, who said call after their benefits reset. Nobody is spammed twice and nobody is forgotten after one try.
Emergency triage in your protocol's words
Swelling, trauma, a lost crown before a wedding — callers are asked your triage questions, given your interim guidance, and booked or escalated exactly as your practice protocol directs.
Insurance questions answered carefully
Callers asking about coverage, the Canadian Dental Care Plan, direct billing and pre-estimates get accurate, bounded answers from the information you approve — what is covered is never promised beyond what you have verified.
Intake collected on the call
Medical-history flags, previous dentist, reason for the visit and contact details are gathered when the appointment is booked, so your front desk opens a chart that is already half built.
Family scheduling in one conversation
A parent booking three kids after school is handled as one conversation: consecutive hygiene slots, the right hygienist durations by age, and reminders addressed per child instead of three separate calls.
Answers in your patients' languages
Richmond Hill patient bases speak many languages at home. Booking, recall and reminder conversations can run in the patient's language, including Persian, Mandarin, Cantonese and Russian, with the summary delivered to your team in English.
Simple Process. Real Results.
Connect your schedule and your lists
Your providers, hygiene durations, emergency protocol, insurance notes and the recall list itself are loaded in a guided setup. Most Richmond Hill practices are live within a day.
Inbound answered from the first hour
Every call — new patient, emergency, reschedule — is answered in seconds, booked against your real availability and confirmed by text with reminders before the visit.
Recall waves start filling chairs
Lapsed patients are worked in measured waves so bookings land at a pace your hygiene schedule can absorb, with a weekly report of who rebooked and who asked for later.
Review the month like a practice owner
New patients captured, recall reactivated, after-hours emergencies booked and chairs backfilled — one dashboard, the numbers that decide whether the phones are earning their keep.
More Than Just AI Receptionist
AI Receptionist is part of the Marvic AI all-in-one platform. Combine it with AI-powered customer communication and marketing automation to support the entire customer journey in Richmond Hill.
AI Receptionist
AI Chatbot
Social Media
Email & SMS
AI Receptionist Performance in Richmond Hill
Example analytics visualization
Get Started with AI Receptionist in Richmond Hill
Start with a 14-day free trial. No credit card required.
AI Receptionist in Richmond Hill — Frequently Asked Questions
How does the recall calling actually work?
Your lapsed-patient list is worked in waves: patients are called at the hours they are likeliest to answer, offered real openings in your hygiene schedule, and their responses recorded — booked, asked for a different time, or not interested. Patients who ask for later stay in the cycle with their preference noted. You see a weekly summary of reactivations instead of a list that only ever gets older.
What does it say to a patient in pain calling at night?
It follows your emergency protocol: it asks your triage questions (pain level, swelling, trauma, fever), gives the interim guidance you have approved, and books the caller into your first clinical opening — or escalates to your on-call contact for the cases your protocol marks as urgent. The full summary is waiting for your team before the practice opens.
Can it answer questions about insurance and the Canadian Dental Care Plan?
It answers from the information your practice approves: whether you bill directly, which plans you work with, how CDCP visits are handled at your office, and what a first visit typically involves. It never promises a specific patient specific coverage — where an answer needs verification, it says so and books the patient with a note for your team to confirm before the visit.
Will new patients still have to fill out forms?
Most of the intake happens on the booking call: contact details, previous dentist, reason for the visit and medical-history flags your team wants in advance. Anything your practice still needs on paper or through your own intake system is sent by text right after booking, so patients arrive with it done instead of completing it in your waiting room.
Can it book a whole family in one call?
Yes. Consecutive appointments for siblings, different hygiene durations by age, and back-to-back bookings with the same hygienist are handled in a single conversation, with per-child confirmations and reminders. It is one of the most common call types for Richmond Hill family practices and one of the worst to handle on a busy front-desk line.
Our patients include many Persian and Chinese speakers. Does it manage?
Calls, recall conversations and reminders can run fully in Persian, Mandarin, Cantonese, Russian and dozens of other languages, while your team always receives the summary and the booking in English. For many Richmond Hill practices that alone recovers patients the front desk could never quite reach.
What does it cost, and does it replace our front desk?
Plans run $99 to $499 USD a month by tier after a 14-day free trial, with no per-call fees and no long contract. It does not replace your front desk — it removes the two jobs a front desk physically cannot do: answering every call while the office is full or closed, and working a recall list of hundreds of names with patience. Your team keeps the patients in front of them; the phones stop being the bottleneck.